Frequently Asked Questions

Do I qualify for BizBeds?

Are a business with an ABN number
Do not currently have a corporate accommodation rate with Mantra Group
Do not have an affiliation with a travel agency

How do I know I am getting the best rate?

When you book with BizBeds, it shows you the saving you'll make on the Best Available Daily Rate.

Can I book my personal travel on this website?

Absolutely! BizBeds is available for your leisure travel. You have access to over 130 Peppers, Mantra and BreakFree properties across Australia and New Zealand.

How quickly can I make bookings once my registration is complete?

You'll be able to make bookings straight away once your registration is confirmed and you have received your login details.

How do you calculate the discounts I am eligible for?

This is calculated on your projected accommodation bookings for the year and you can receive up to 10% discount off the Best Available Daily Rate.

I have to sign a contract?

No, you are not committed to any contracts.

Can I call your Central Reservations number to make a booking?

No, BizBeds rates are only available online.

Which email address will the confirmation be sent to?

It will be sent to the email address supplied in the booking process.

When will my credit card be charged?

It will be charged at the time of booking.

How do I amend or cancel a booking?

Amendments outside of 14 days can be made online. Cancellations up to 24 hours prior to arrival need to be made by calling 1300 987 603 or via email

Will I receive a refund if the booking is cancelled?

Yes, if you cancel within the agreed cancellation period.

I do not want to pre-pay - can I still make a booking and pay on departure?

No, to take advantage of BizBeds rates, payment must be made online at the time of booking.

Can I book directly with the property I wish to stay at?

No, BizBeds rates are only available on the BizBeds website. No bookings can be made directly with the property.

Can other staff who book travel in my company use this login?

An individual login, under your company's profile, can be set up by your company administrator.

Who do I contact if I need further assistance?

Simply email and we will get back to you within 24 business hours.