Important information: Coronavirus

Your Safety & Wellbeing

As we navigate this unprecedented crisis, rest assured that our first priority remains keeping our guests, staff and communities safe. In response to the Coronavirus outbreak, we have implemented even more rigorous cleaning and disinfection measures according to official World Health Organization (WHO) and local guidelines and are closely monitoring the advice of medical and government authorities. These measures include but are not limited to:

  • Hotels receiving regular updated instructions & briefings on operating and monitoring procedures required to ensure the safety of our staff and guests.
  • The further enhancement of cleaning protocols in all areas of our hotels to ensure the highest cleanliness and sanitary conditions.
  • The introduction of supplementary hygiene measures across our hotels in impacted countries & regions including the introduction of additional hydroalcoholic gel dispensers.

These measures are accompanied by the activation of our response teams worldwide to provide 24/7 support to our guest and hotels should any early signs of coronavirus appear. While many of our hotels are severely affected by the crisis, those that remain open are committed to serving our guests, government personnel and other authorities that require our services. Nevertheless, in accordance with requirements from national and local authorities, some hotels may be closed or operate with restricted services. We invite you to reach out to hotels directly should you require additional information.

Of course, we recommend all travelers review guidance from the WHO and follow any travel advice issued by their home countries prior to travel.

Travel with Peace of Mind

In this context, we have adopted flexible conditions for travelers worldwide. More specifically, to provide our guests with additional peace of mind, we have made the following changes to booking policies:

  • Guests who booked a non-flexible rate at a Mantra, Peppers, Art Series or BreakFree property prior to today and with a stay planned between March 1 and April 30, 2020, may modify without penalty by contacting us directly via; https://www.mantrahotels.com/contact-us/.
  • For all other bookings made directly with Accor, please visit https://all.accor.com/event/information.en.shtml for the latest booking cancellation/modification policy updates
  • For reservations made via other travel sites or services, please contact them directly for assistance.

We want to thank you, our staff, government authorities and the members of our health services. Our industry has never before been faced with such a challenge however our spirit of community and commitment has never been stronger. Please take care of yourselves and one another.